Frequently Asked Questions

Click 'Sign Up' at the top of the page (or click here ), choose whether you're a Parent or Childcare Provider, then fill in a few basic details. You'll be asked to verify your mobile number so we can keep your account secure.

After registering, simply follow the on-screen steps to complete your profile.

You'll be asked to share a little about yourself, whether that's a warm introduction to your family (for parents) or an overview of your experience and services (for providers). You'll also add your location, availability, and the childcare services you offer or are looking for.

A completed profile helps you appear in more local searches and unlocks additional features on the platform, including messaging and job applications. Filling out your profile only takes a few minutes, and it's the best way to connect with the right match.

No, you'll need to create separate accounts. Parent and provider accounts offer different features and tools, so they must be kept separate for safety, accuracy, and clarity. If you'd like to use both roles, simply create one account as a parent and another as a childcare provider.

Yes. Searching for childcare providers or childcare jobs is completely free.

For parents, posting a job ad is also free, and once your profile is completed, you'll automatically receive a FREE Welcome Subscription. This gives you full access to messaging providers and receiving applications.

For childcare providers, searching for local families is free. To contact parents or apply for jobs, you'll need an active subscription.

We offer flexible plans for both parents and childcare providers, so you can choose the subscription that best fits your needs. You can explore all available plans on our Subscription page .

Yes. Safety is at the heart of everything we do.

We verify identity, proof of address, and DBS documentation so parents can feel confident about the providers they connect with, and providers can feel equally safe when engaging with families. Our platform is built to protect children, parents, and childcare professionals, ensuring every connection feels trustworthy.

You can upload your documents through the Verifications section of your profile. We provide clear guidance on what forms of ID and proof of address are accepted, and you'll always know exactly what you need to submit.

All documents are handled securely, reviewed by trained team members, and never shared publicly. This verification helps build a trusted community where both parents and providers can feel confident connecting with one another.

A DBS check is one of the most important ways we help keep families and children safe.

Childcare providers can upload either their DBS certificate or proof that they're registered with the DBS Update Service. Once submitted, our team carefully reviews the document. When verified, a DBS badge will appear on your profile, giving parents clear, visible reassurance that you've completed this essential safety step.

If you need to obtain a DBS check, you can apply through:

• GOV.UK DBS: Standard or Enhanced Checks
• DBS Update Service (to keep your certificate current)

If you're unsure which type of DBS you need, most nannies, babysitters, childminders, and tutors typically require a Standard or Enhanced DBS Check.

We know how important access to work and childcare is, so we aim to complete all verifications as quickly and safely as possible.

Most identity, address, and DBS verifications are completed within 24 to 72 hours. Our team carefully reviews each document to protect the integrity of our community. As soon as your status changes, you'll receive a notification so you can start using all features confidently.

Absolutely. Protecting your personal information is one of our highest priorities.

We use secure encryption, industry-leading safety practices, and ongoing monitoring to safeguard your data at every step. Verification documents are stored securely, never shared without your permission, and only used to confirm your identity and help keep the platform safe for everyone.

Your privacy matters and we work hard to ensure your experience on ChildcareProvider.co.uk feels safe, transparent, and trustworthy. You can read more about our Privacy Policy here .

There are two ways to search for families:

1. If you're logged in: Use the search bar located in your profile menu. Enter a postcode or city to see families looking for childcare nearby.
2. If it's your first time visiting the site: Visit the homepage and select 'I am a Childcare Provider'. Enter a city or postcode to browse families in that area.

You can refine your search using filters such as:

• Services needed
• Hourly rates
• Children's ages
• Number of children
• Distance or radius from your location

You'll be able to message families directly once you have an active subscription.

There are two main ways to apply:

a. Apply through conversations: If a parent messages you directly to check your availability, you can apply within the conversation thread.

b. Apply through the Job Board by logging in and going to the homepage, then select Search Jobs. Enter the city or postcode you'd like to work in, browse the available roles, and open any job post that interests you to apply directly.

You can filter jobs by:

• Role (babysitter, nanny, childminder, household help)
• Job type (full-time, part-time, live-in, live-out)
• Hourly rate
• Children's ages
• Number of children
• Distance/Radius

To apply, click into the job posting and select Apply for this Job (subscription required).

Open the parent's profile and click Message. You'll need an active subscription to send messages through the platform.

Go to Profile → Verifications and choose DBS Verification. Upload your document and submit it for review.

Searching and applying for jobs is free, after contacting a few parents you will need subscription to contact more parents and unlock full profile visibility.

No. We welcome providers of all experience levels, from seasoned childcare professionals to new babysitters and tutors.

Complete your profile, upload a clear photo, verify your documents, and write a friendly intro that shows your experience and approach.

This usually means your profile is incomplete. Before applying for jobs, you'll need to complete your profile

After sending a message, parents can reply directly through the platform. You'll be notified of new messages. We encourage keeping all communication on the platform until you both feel comfortable and verified.

Always arrange your first meeting directly with the parent. Many providers start with a video call so both sides feel secure. For in-person meetings, choose a public place or ensure another adult is present if meeting in a home. Never share personal details until trust has been established.

There are two ways to search for childcare providers:

a. If you're logged in: Use the search bar in your profile menu to browse local childcare providers.

b. If you're using the site for the first time: Visit the homepage and select 'I am a Parent', then enter a city or postcode to begin your search.

You can use filters to find the best match, including:

• Provider type (babysitter, nanny, childminder, tutor)
• Availability
• Hourly rate
• Childcare experience
• Gender
• Age range they can care for
• Special tags (DBS checked, owns a car, etc.)
• Distance or search radius

Messaging providers requires an active subscription (or your free 14-day trial, if still active).

Open the provider's profile and click Check Availability to send an enquiry. First few messages are free!

Posting a job is free for parents. Log in and go to your dashboard , then click Post a Job Ad. Fill in the job details, including schedule, rate, and any specific preferences. Once published, childcare providers in your area can view and apply.

With a parent subscription, you unlock full access to the features that help you find the right childcare quickly and confidently. You'll be able to run job ads, receive applications, and message childcare providers directly.

Your subscription gives you everything you need to connect safely, easily, and locally with trusted childcare providers.

Look for a complete profile, DBS verification, experience with your child's age group, and a warm introduction. Don't hesitate to message providers with questions.

This usually happens when your parent profile isn't fully completed yet. To post a job ad or contact a childcare provider, your profile needs to be finished and verified.

Once you complete your details, including information about your family, childcare needs, and your location, you'll unlock full access to these features. After your profile is verified, you'll be able to post jobs and message providers without any interruptions.

Once you message a provider, they can reply through the platform. You'll be notified of new messages. From there, you can discuss availability, experience, and next steps, all safely within your account.

Start by arranging a video call directly with the provider. This helps you get to know the provider before meeting in person. If you choose to meet, select a public location first or ensure another adult is present. Always review the provider's verification badges beforehand.

Go to My Account → Subscription (or click here ), choose the plan you'd like to upgrade to, and confirm your payment. Your upgrade will apply immediately.

Here is a quick overview of available plans:

Parent Subscription Plans

Childcare Provider Subscription Plans

Your subscription renews automatically at the end of each billing period. You can turn off auto-renew at any time through your account settings.

Go to My Account → Billing and update your card details securely.

You can cancel anytime from My Account → Subscription . Your plan will remain active until the end of your current billing period.

Use our contact form to request for your account to be deleted.

At this time, we do not issue refunds for partially used subscription periods. You can cancel auto-renewal anytime.

This may be due to insufficient funds, expired card details, or bank restrictions. Try updating your payment method or contacting your bank. If the issue continues, feel free to reach out to our support team. We're happy to help.